Phone Scripts
Phone Script Templates for Cleaning Companies (2026)
In the cleaning industry, the first person to pick up the phone usually gets the job. These scripts are designed to help you sound professional and close sales even when you are busy scrubbing floors or hauling equipment between job sites.
New Residential Inquiry
Use this when a homeowner calls to ask about regular weekly or bi-weekly cleaning services.
Thanks for calling [Company Name]! I would love to help get your home sparkling. To give you an accurate estimate for a recurring service—which usually ranges from $100 to $200—can you tell me your approximate square footage and how many bedrooms and bathrooms you have? Also, do you have any pets we should be aware of? Once I have those details, I can get you on our schedule as early as this week.
Tips for this scenario
- -Ask about pets immediately to account for extra hair and dander cleaning time.
- -Always give a price range rather than a single number to protect your margins.
Common Mistakes to Avoid
!Answering the phone while a loud vacuum or floor buffer is running in the background.
!Giving a flat 'flat rate' over the phone without asking about the condition of the home.
!Forgetting to ask if the client has a code, key, or hidden entry spot for the first visit.
!Not following up with 'window shoppers' who call for a price but don't book immediately.
!Failing to mention that you are licensed and insured, which justifies your higher prices over 'trunk-slammers'.
