Phone Scripts

Phone Script Templates for Cleaning Companies (2026)

In the cleaning industry, the first person to pick up the phone usually gets the job. These scripts are designed to help you sound professional and close sales even when you are busy scrubbing floors or hauling equipment between job sites.

New Residential Inquiry

Use this when a homeowner calls to ask about regular weekly or bi-weekly cleaning services.

Thanks for calling [Company Name]! I would love to help get your home sparkling. To give you an accurate estimate for a recurring service—which usually ranges from $100 to $200—can you tell me your approximate square footage and how many bedrooms and bathrooms you have? Also, do you have any pets we should be aware of? Once I have those details, I can get you on our schedule as early as this week.

Tips for this scenario

-Ask about pets immediately to account for extra hair and dander cleaning time.
-Always give a price range rather than a single number to protect your margins.

Common Mistakes to Avoid

!Answering the phone while a loud vacuum or floor buffer is running in the background.

!Giving a flat 'flat rate' over the phone without asking about the condition of the home.

!Forgetting to ask if the client has a code, key, or hidden entry spot for the first visit.

!Not following up with 'window shoppers' who call for a price but don't book immediately.

!Failing to mention that you are licensed and insured, which justifies your higher prices over 'trunk-slammers'.

Pro Tips

1.Keep a laminated 'Price Sheet' in your cleaning bucket so you can give quotes instantly if you step outside to take a call.
2.Use a Bluetooth headset with noise-canceling features so customers can't hear your cleaning equipment.
3.Always ask 'How did you hear about us?' to see if your local SEO or Facebook ads are working.
4.If you're a solo cleaner, use an AI receptionist like SkipCalls to handle bookings while your hands are in soapy water.
5.Text a 'Before and After' photo to a first-time client mid-day to build trust and encourage a 5-star review.

Frequently Asked Questions

Should I list my exact prices on my website?

It is better to provide a 'Starting at' range. Every home is different, and a 'Deep Clean' for a hoarder home takes much longer than one for a minimalist apartment.

What do I do if I can't answer the phone while scrubbing a tub?

Use an automated service like SkipCalls. It can capture the lead's info and even schedule the job into your calendar while you finish your current client's home.

How do I handle a customer who wants a discount for weekly service?

Explain that the first 'Deep Clean' is $200-$400, but because they are committing to weekly service, you can drop the recurring rate to $100-$150 because the house stays cleaner.

How do I professionally decline a job that is too far away?

Say: 'To keep our prices competitive for our local clients, we stay within a 15-mile radius. I can recommend a great colleague who covers your specific neighborhood if you'd like!'

Never Miss a $400 Move-Out Clean Because Your Hands Were Full.

Cleaning companies lose thousands every month to the 'first to answer' rule. SkipCalls provides a 24/7 AI receptionist that books appointments and answers pricing questions for just $19.99/month, so you can focus on the grime while we focus on the growth.

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