Lead Follow-Up Response Templates for Chiropractors
When you are hands-on with a patient at the adjustment table, you cannot stop to answer the phone. These templates help you recover missed opportunities and keep your schedule full even when you are focused on clinical care. Using fast, professional follow-ups ensures that a patient in acute pain chooses your clinic instead of calling the next chiropractor on Google.
Immediate Missed Call Response
Use this text-based script immediately after you miss a call while you are performing an adjustment.
Hi, this is Dr. [Name] at [Clinic Name]. I am currently with a patient and couldn't get to the phone. I saw your call and wanted to make sure we help you with your [back/neck] pain as soon as possible. Do you need to book an initial consultation or a routine adjustment? I have an opening today at [Time] or tomorrow at [Time].
Tips for this scenario
- -Include your name to make the connection personal even via text.
- -Always offer two specific time slots to reduce the back-and-forth messaging.
Common Mistakes to Avoid
Pro Tips
- 1.Set up an AI receptionist like SkipCalls to handle booking while you are physically adjusting patients at the table.
- 2.Keep a 'Short Call' list of patients who can come in on 30 minutes notice to fill last-minute cancellations.
- 3.Always mention the 'why' behind the adjustment, such as nervous system regulation or improved sleep.
- 4.Text a video link explaining what to expect during the first visit to reduce new-patient anxiety.
- 5.Batch your return calls to the first 15 minutes of your lunch break and the last 15 minutes of the day.
Frequently Asked Questions
Should I list my adjustment prices over the phone?
Yes, transparency builds trust. State your standard adjustment fee (e.g., $65) but emphasize that the first visit requires an exam to ensure safety.
How do I handle patients who only want to talk to the Doctor?
Have your assistant or AI explain that the Doctor is currently providing care to a patient and offer a specific time for a 2-minute 'Clinical Callback'.
Is texting patients HIPAA compliant?
You must use a secure platform and get patient consent first. Avoid sharing specific diagnostic details via standard SMS.
How soon should I follow up with a lead who called about an emergency?
For acute pain like a 'thrown-out back,' you must respond within 5-10 minutes or they will call the next clinic.
Never Lose a New Chiropractic Patient to a Missed Call Again
Stop letting potential $1,500 treatment packages go to your competitors because you were busy on the adjustment table. SkipCalls provides a 24/7 AI receptionist that books appointments directly into your calendar for just $19.99/month.
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