Phone Script Templates for Realtors (2026)
Realtors lose deals for one simple reason: you can’t answer the phone while you’re in a showing, hosting an open house, or sitting at a listing table. These scripts are built for the exact calls that decide commissions fast—hot buyers, new listings, investor repeat clients, and deadline-driven offer/counter situations.
New Zillow/portal buyer inquiry (calls 7–10pm)
Use when a buyer calls from Zillow/Realtor.com and you need to win the relationship fast.
“Hi, this is [Name] with [Brokerage]. Thanks for calling on [address]—are you looking for a showing, or do you have questions first? Just so I don’t waste your time: are you already working with an agent under a buyer agency agreement? If not, I can help—what’s your ideal timeline: this weekend, or sooner? Are you pre-approved, and what price range are you comfortable with? If you’re free, I can get you in as early as [two time options]. I’ll text you the address, parking notes, and a quick list of what to bring for an offer if you love it.”
Tips for this scenario
- -Ask about an existing agent early—Zillow callers often shop 3–5 agents and you don’t want an awkward surprise at the door.
- -Offer two specific showing times; it sounds confident and moves them from browsing to scheduling.
- -Always ask pre-approval status so you can position them for a same-day offer if needed.