Phone Script Templates for Trucking Companies (2026)
In the trucking world, a missed call is a missed load and lost revenue. Whether you are behind the wheel or managing a busy dispatch board, these scripts ensure every shipper and broker gets a professional response immediately. Using these templates helps you secure high-paying freight and maintain your reputation for reliability.
New Freight Quote Inquiry
Use this when a broker or shipper calls to check your availability and rates for a specific lane.
Thanks for calling [Company Name]. To give you an accurate quote, I need the pickup and delivery zip codes, the commodity type, and the total weight. For a standard local haul in that lane, our rates typically range from $200 to $800 depending on the equipment needed. Are you looking for a dry van, or does this require a flatbed? Once I have those details, I can confirm if we have a driver empty and ready for dispatch.
Tips for this scenario
- -Always ask for the weight and commodity first to ensure your equipment can legally and safely handle the load.
- -Have your insurance and MC number ready as brokers will ask for these immediately after the price is agreed upon.