Phone Scripts
Phone Script Templates for Trucking Companies (2026)
In the trucking world, a missed call is a missed load and lost revenue. Whether you are behind the wheel or managing a busy dispatch board, these scripts ensure every shipper and broker gets a professional response immediately. Using these templates helps you secure high-paying freight and maintain your reputation for reliability.
New Freight Quote Inquiry
Use this when a broker or shipper calls to check your availability and rates for a specific lane.
Thanks for calling [Company Name]. To give you an accurate quote, I need the pickup and delivery zip codes, the commodity type, and the total weight. For a standard local haul in that lane, our rates typically range from $200 to $800 depending on the equipment needed. Are you looking for a dry van, or does this require a flatbed? Once I have those details, I can confirm if we have a driver empty and ready for dispatch.
Tips for this scenario
- -Always ask for the weight and commodity first to ensure your equipment can legally and safely handle the load.
- -Have your insurance and MC number ready as brokers will ask for these immediately after the price is agreed upon.
Common Mistakes to Avoid
!Answering the phone while driving in high-traffic areas, which creates background noise and sounds unprofessional.
!Failing to ask for the broker's MC number or credit references before accepting a high-value long-haul load.
!Not confirming dock hours and 'by appointment only' status, leading to unpaid driver wait time.
!Giving a flat rate without accounting for 'lumper fees' or 'detention time' in the initial agreement.
!Letting calls go to a generic mobile voicemail that doesn't mention the trucking company name.
