Professional Voicemail Greetings for Trucking Companies
In the trucking world, a missed call is a missed load and a loss of at least $500 to $5,000 in revenue. These scripts ensure that even when you are behind the wheel or managing a busy dispatch yard, your shippers and brokers feel confident that their freight is in good hands.
Standard Dispatch Business Hours
Use this script when you are in the office but busy coordinating other loads or on the phone with drivers.
Thank you for calling the dispatch desk at [Company Name]. We are currently on the other line coordinating freight or assisting a driver with a delivery. Please leave your name, your company, and the pickup city for the load you are calling about. We aim to return all calls within 15 minutes to provide a rate quote or capacity confirmation. If you need an immediate quote, please visit our website.
Tips for this scenario
- -Mention a specific callback window like 15 minutes to show brokers you are reliable.
- -Ask for the pickup city upfront so you can check your board before calling back.
Common Mistakes to Avoid
Pro Tips
- 1.Mention your MC or DOT number in your greeting for added professional credibility.
- 2.If you are an owner-operator, use SkipCalls for just $19.99/month to answer calls while you are driving.
- 3.Always update your voicemail if you are out of capacity for the week to save everyone time.
- 4.Keep a pen and paper or a digital log ready for when you return calls to avoid forgetting load details.
- 5.Ask callers to text you if the load is extremely urgent, as you might see a text faster than a voicemail.
Frequently Asked Questions
Should I mention my freight rates in my voicemail?
Generally, no. Market rates change daily based on fuel and demand. It is better to ask for their details so you can provide an accurate quote based on current market conditions.
What if I am driving and a broker calls with a hot load?
Safety first. Use an AI answering service like SkipCalls to gather the load details while you drive, then pull over to confirm the booking once you have the facts.
How long should my trucking voicemail greeting be?
Keep it under 30 seconds. Shippers and brokers are in a rush. State your name, company, and what info they need to leave so you can call them back with a quote.
Do I need a separate business line for my trucking company?
Yes. Using a personal voicemail for a commercial business can look unprofessional to large shippers and might lead to you missing important dispatch calls.
Stop Losing High-Value Loads to Voicemail
Trucking moves fast. If you don't answer, the broker calls the next carrier. SkipCalls provides an AI Receptionist for your trucking company that answers 24/7, takes load details, and even books appointments for just $199 a year.
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