Voicemail Greetings
Professional Voicemail Greetings for Trucking Companies
In the trucking world, a missed call is a missed load and a loss of at least $500 to $5,000 in revenue. These scripts ensure that even when you are behind the wheel or managing a busy dispatch yard, your shippers and brokers feel confident that their freight is in good hands.
Standard Dispatch Business Hours
Use this script when you are in the office but busy coordinating other loads or on the phone with drivers.
Thank you for calling the dispatch desk at [Company Name]. We are currently on the other line coordinating freight or assisting a driver with a delivery. Please leave your name, your company, and the pickup city for the load you are calling about. We aim to return all calls within 15 minutes to provide a rate quote or capacity confirmation. If you need an immediate quote, please visit our website.
Tips for this scenario
- -Mention a specific callback window like 15 minutes to show brokers you are reliable.
- -Ask for the pickup city upfront so you can check your board before calling back.
Common Mistakes to Avoid
!Answering the phone while using an air horn or near heavy engine noise.
!Not stating the company name clearly, making brokers think they dialed a personal cell.
!Failing to ask for specific load details like pickup zip or weight in the greeting.
!Having a full mailbox that prevents brokers from leaving crucial rate or location info.
!Using a generic 'Hello' greeting that doesn't sound like a professional logistics business.
