Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Trucking Companies
In the trucking industry, a missed call is a missed load and lost revenue for your fleet. These scripts help you handle high-pressure dispatch calls and pricing inquiries professionally, ensuring you capture every lead even when your drivers are on the road or dispatch is slammed.
Standard Local Haul Inquiry
Use this when a shipper needs a quick price for a local delivery within the same city or region.
For local hauls within the 50-mile radius, our rates typically range from $200 to $800 depending on the equipment needed and the total weight. To give you an exact price, I just need the pickup zip code, the delivery zip code, and the type of freight you are moving. Does your facility have a loading dock, or will our driver need a truck with a liftgate for street-level loading? Once I have those details, I can send over a formal rate confirmation immediately.
Tips for this scenario
- -Always ask about the loading dock to avoid 'wait time' disputes later.
- -Mention a price range first so you don't undersell yourself before knowing the freight class.
Common Mistakes to Avoid
!Answering calls while driving in heavy traffic, which sounds unprofessional and is a safety hazard.
!Giving a flat rate without asking for the freight weight, leading to overloaded trucks or fuel loss.
!Forgetting to ask if the delivery location has a loading dock or requires a liftgate.
!Vague call-back promises like 'I'll call you later' instead of 'I will call you in 20 minutes with a quote.'
!Failing to mention fuel surcharges, which can eat up your entire profit margin on long hauls.
