Client Retention Call Scripts for Pest Control Companies
In the pest control industry, your recurring quarterly contracts are the lifeblood of your business. These scripts are designed to keep your route full and ensure your customers feel protected long after the first spray is finished.
48-Hour Post-Treatment Check-in
Call the client two days after an initial treatment for ants, roaches, or spiders.
Hi [Name], this is [Your Name] from [Pest Co]. I'm calling to check in on how your home is looking after we treated for those sugar ants on Tuesday. It is common to see a little more activity for the first 24 hours while the bait works, so I wanted to make sure things are starting to quiet down now. Have you noticed any new trails in the kitchen? Great, just remember that your $150 service is fully guaranteed, so if you see anything by next week, we will come back out for free.
Tips for this scenario
- -Mention the specific pest you treated to show you remember their home.
- -Remind them of your service guarantee to build trust and long-term loyalty.
Common Mistakes to Avoid
Pro Tips
- 1.Use a service like SkipCalls to handle your booking calls while you are in a crawl space or wearing a respirator so you never lose a $1,000 bed bug job to a competitor.
- 2.Always mention 'de-webbing' and 'sweeping the eaves' as part of your service; customers love seeing the immediate visual improvement.
- 3.Keep a log of which pests were found in which rooms so you can reference specific details during your follow-up calls.
- 4.Call customers during 'peak' pest hours, like late afternoon, when they are most likely to be noticing activity in their homes.
- 5.Bundle mosquito and tick yard sprays into your quarterly renewal calls for an easy $50 add-on per visit.
Frequently Asked Questions
How often should I call my pest control customers for retention?
You should call 48 hours after an initial treatment, and then reach out 2 weeks before every quarterly service to confirm their appointment and ask about new pest sightings.
What if a customer calls back saying the bugs are still there?
Stay calm and explain the 'flush-out' period. If it's been more than 7 days, offer a free 'touch-up' service immediately to show you honor your guarantee.
Should I text or call my pest control clients?
Texting is great for appointment reminders, but phone calls are much more effective for selling annual renewals or winning back lapsed customers who haven't seen you in 6 months.
How do I handle price objections for quarterly plans?
Compare the $125 quarterly cost to the $400 cost of an emergency infestation clean-out. Emphasize that prevention is always cheaper than an emergency cure.
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