Client Retention Scripts
Client Retention Call Scripts for Pest Control Companies
In the pest control industry, your recurring quarterly contracts are the lifeblood of your business. These scripts are designed to keep your route full and ensure your customers feel protected long after the first spray is finished.
48-Hour Post-Treatment Check-in
Call the client two days after an initial treatment for ants, roaches, or spiders.
Hi [Name], this is [Your Name] from [Pest Co]. I'm calling to check in on how your home is looking after we treated for those sugar ants on Tuesday. It is common to see a little more activity for the first 24 hours while the bait works, so I wanted to make sure things are starting to quiet down now. Have you noticed any new trails in the kitchen? Great, just remember that your $150 service is fully guaranteed, so if you see anything by next week, we will come back out for free.
Tips for this scenario
- -Mention the specific pest you treated to show you remember their home.
- -Remind them of your service guarantee to build trust and long-term loyalty.
Common Mistakes to Avoid
!Letting emergency calls for bed bugs or wasps go to voicemail while you are in a crawl space.
!Failing to ask about pets or children before discussing chemical applications.
!Not explaining that seeing 'more' bugs immediately after baiting is actually a sign the treatment is working.
!Waiting for the customer to call you when their quarterly service is due instead of being proactive.
!Sounding rushed or unprofessional because you are wearing a respirator or heavy gear when answering the phone.
