Phone Etiquette
Phone Etiquette Guide for Pest Control Companies
In the pest control industry, a ringing phone is usually a homeowner in a panic over a bed bug sighting or a $2,500 termite problem. If you do not answer quickly with a professional tone, that customer will move to the next exterminator on their search list. This guide provides the exact scripts and techniques to turn frantic callers into long-term quarterly service contracts.
Answering Speed and The First Impression
In pest control, the first company to answer the phone usually gets the job. Customers dealing with a wasp nest or a rodent in the kitchen are not looking to leave a voicemail; they want a solution now. You should aim to answer every call by the second ring. If you are currently in a crawl space or wearing a respirator, you cannot realistically grab the phone. This is where using a service like SkipCalls ensures an AI receptionist answers instantly, meaning you never lose a $400 one-time treatment lead to a competitor just because your hands were full of equipment.
Key takeaway: Speed is your most important sales tool; an unanswered call is a donation to your local competitor.
