Phone Etiquette Guide for Pest Control Companies
In the pest control industry, a ringing phone is usually a homeowner in a panic over a bed bug sighting or a $2,500 termite problem. If you do not answer quickly with a professional tone, that customer will move to the next exterminator on their search list. This guide provides the exact scripts and techniques to turn frantic callers into long-term quarterly service contracts.
Answering Speed and The First Impression
Key takeaway: Speed is your most important sales tool; an unanswered call is a donation to your local competitor.