Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Pest Control Companies
Pricing calls in pest control move fast—especially for bed bugs, rodents, and stinging insects. The goal is to give a clear range, ask the right questions (so you don’t underquote), and get the job booked before the caller hangs up and dials the next company.
Standard “How much do you charge?” (general pest control)
Use when the caller asks for a price without saying the pest or the size of the home.
“I can definitely help with pricing. What pest are you dealing with—ants, roaches, spiders, or something else? And is this a house, townhouse, or apartment, and about how many square feet? For most general pest issues, a one-time treatment usually runs $150 to $400 depending on the pest and how heavy it is. If you want ongoing prevention, our quarterly plan is typically $100 to $200 per quarter. If you tell me what you’re seeing and where, I can narrow that down and get you on the schedule.”
Tips for this scenario
- -Ask “What are you seeing, and where?” (kitchen, baseboards, attic, crawl space) before you talk numbers.
- -Offer two options (one-time vs quarterly) so the caller doesn’t fixate on a single low number.
- -End with a booking step: “What day works best for the inspection/treatment?”
Common Mistakes to Avoid
!Quoting a low ‘starting at’ price for ants/roaches without asking square footage or whether the issue is inside, outside, or both—then losing money on a heavy infestation.
!Giving an exact termite price over the phone without checking foundation type, crawl space access, or visible damage—then having to raise the price later.
!Treating bed bug calls like normal pest calls and skipping key questions (bedrooms, apartments vs. single-family, signs seen), leading to wrong pricing and angry customers.
!Arguing with price shoppers instead of calmly explaining what’s included (entry points, follow-up, proper product selection).
!Letting calls go to voicemail during jobs in crawl spaces/attics—emergency callers (wasps/rodents/bed bugs) rarely leave a message and just call the next company.
