The True Cost of Missed Calls for Movers
When you are carrying a three-seater sofa down a narrow flight of stairs, you cannot answer the phone. Statistics show that 67 percent of customers will book with the first moving company that actually picks up the call, meaning every missed ring is money in your competitor's pocket.
This is the average revenue lost every time a potential local client goes to voicemail and calls another mover.
Interstate moves have high margins, but these customers are the least likely to leave a message.
Eight out of ten callers will hang up without leaving a message if they do not hear a live or helpful voice.
The odds of closing a moving lead drop by 10 times if you wait longer than five minutes to respond.
Between May and September, missing just three calls a week can cost you this much in monthly gross profit.
