No-Show Follow-Up Templates
No-Show Follow-Up Templates for Movers
Every no-show for a walk-through or a packing estimate costs your moving crew time on the road and money in the bank. These scripts are designed to help you recover lost leads and keep your trucks booked during the busiest end-of-month rushes.
Same-Day No-Show Call
Use this within 15 minutes of a missed on-site estimate appointment.
Hi, this is [Your Name] from [Company Name]. We are out at your property for the scheduled 10:00 AM moving estimate, but it looks like we missed you. We have a few more local quotes to hit today, so please give me a quick call back at [Phone Number] in the next 10 minutes if you are nearby. I really want to get your inventory list finished so we can lock in your move date before our June calendar fills up.
Tips for this scenario
- -Mention the specific time they missed to show you are punctual.
- -Create urgency by mentioning how fast your calendar is filling up.
Common Mistakes to Avoid
!Waiting more than 30 minutes to call when a customer isn't home for an estimate.
!Sounding annoyed or angry on the voicemail, which kills the chance of a $1,000+ booking.
!Not mentioning that you are currently booking up for the end of the month.
!Failing to verify the gate code or parking instructions before arriving at the home.
!Forgetting to leave a text message after the voicemail for faster response.
