No-Show Follow-Up Templates for Movers
Every no-show for a walk-through or a packing estimate costs your moving crew time on the road and money in the bank. These scripts are designed to help you recover lost leads and keep your trucks booked during the busiest end-of-month rushes.
Same-Day No-Show Call
Use this within 15 minutes of a missed on-site estimate appointment.
Hi, this is [Your Name] from [Company Name]. We are out at your property for the scheduled 10:00 AM moving estimate, but it looks like we missed you. We have a few more local quotes to hit today, so please give me a quick call back at [Phone Number] in the next 10 minutes if you are nearby. I really want to get your inventory list finished so we can lock in your move date before our June calendar fills up.
Tips for this scenario
- -Mention the specific time they missed to show you are punctual.
- -Create urgency by mentioning how fast your calendar is filling up.
Common Mistakes to Avoid
Pro Tips
- 1.Always mention a specific 'Move Date' to make the relocation feel real to the customer.
- 2.Charge a small, refundable deposit for on-site estimates during peak summer months.
- 3.Use an AI receptionist like SkipCalls to handle your incoming leads while you are busy carrying furniture.
- 4.Ask the customer to 'reply YES' to a text confirmation 2 hours before the truck leaves the shop.
- 5.Offer a small discount on packing supplies if they reschedule their missed estimate within 24 hours.
Frequently Asked Questions
What is the best time to call a no-show customer?
Call immediately—within 5 to 10 minutes of the missed start time. Most people simply forgot and are only a few minutes away.
Should I charge for moving estimates?
Most local movers offer free estimates, but for long-distance or high-volume jobs, charging a 'travel fee' that is credited toward the move can reduce no-shows.
How many times should I follow up with a moving lead?
Follow up 3 times: once immediately, once the next morning, and once three days later before moving them to a 'lost' category.
What if the customer says they went with a cheaper competitor?
Ask if the other quote was a 'binding' estimate. Often, cheap movers add fees on move day, and you can win the job back by explaining your transparent pricing.
Never Miss a $1,500 Move Because Your Hands Were Full.
SkipCalls answers your phone 24/7 with an AI receptionist that sounds just like you, booking estimates and handling no-shows while you and your crew are busy loading the truck.
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