Phone Scripts
Phone Script Templates for Movers (2026)
Movers miss calls at the worst times—when you’re on a carry, driving the truck, or halfway up a staircase with a dresser. These scripts are built for real moving-company calls: quick quotes, tight schedules, packing add-ons, specialty items, and the complaints that pop up when a move day is stressful.
New Customer Inquiry (Local Move Quote)
Use when someone calls asking “How much to move a 2-bedroom?” or wants a quick estimate.
“Thanks for calling—this is [Name] with [Company]. Are you moving from a house, apartment, or storage unit, and where are you going to? What’s your move date and the best time window—morning or afternoon? About how many bedrooms, and do you have stairs, an elevator, or a long walk from the truck to the door? Any big items like a fridge, sectional, washer/dryer, or a king bed? For most local moves, you’re typically in the $300–$1,500 range depending on size and access. If you want, I can lock in a time slot now and we’ll confirm the final price after a quick inventory.”
Tips for this scenario
- -Always ask about access: stairs, elevator reservations, long carries, and truck parking—those change time and cost fast.
- -Use a simple range early ($300–$1,500 local) so they don’t hang up, then tighten it with bedrooms + access + big items.
- -End with a next step: either book the slot or text a checklist/inventory link right away.
Common Mistakes to Avoid
!Quoting a price without asking about stairs, elevator reservations, long carries, or truck parking—then you get angry customers on move day.
!Letting calls go to voicemail during peak season (end of month/summer) and calling back hours later—customers book the first mover who answers.
!Not confirming if they’re packed or need packing supplies—your crew shows up and loses an hour to last-minute boxing.
!Forgetting to ask about specialty items (piano, safe, treadmill, large glass table) until the truck is already loaded.
!Giving a single “exact” arrival time instead of a window—one elevator delay makes you look unreliable.
