Client Retention Call Scripts for Movers
Movers win on trust and speed, but you’re usually on stairs, in a truck, or carrying a dresser when the phone rings. These scripts help you keep past customers coming back, fill your schedule during slower weeks, and turn good moves into steady referrals—without sounding salesy.
1) Post-Move Check-In (24–48 hours after delivery)
Use after any local or long-distance move to catch issues before a bad review and to upsell small add-ons.
“Hey [Name], it’s [Your Name] with [Company]. I’m calling to make sure everything landed okay after your move from [Origin] to [Destination]. Any damage, missing boxes, or items you want us to take a look at—like a dresser drawer off-track or a TV stand wobbling? If everything’s good, would you mind leaving us a quick review? It helps a lot during busy season. Also, if you still have boxes everywhere, we can do a quick ‘debox and haul-away’ pickup this week—most runs are $100–$250 depending on how much you’ve got.”
Tips for this scenario
- -Ask the “damage/missing” question plainly—customers will bring up small issues before they turn into chargebacks.
- -Offer a specific add-on movers actually do: box haul-away, debris removal, short storage shuttle, or one heavy-item reposition.
- -If they mention damage, switch to calm logistics: take photos, note item, schedule inspection window—don’t argue on the phone.