Pricing Inquiry Scripts
Pricing Inquiry Response Scripts for Movers
In the moving industry, the first company to answer the phone usually gets the job. These scripts help you provide fast, professional pricing estimates that turn 'just looking' callers into booked moves while you are busy driving the truck or carrying furniture.
Standard Local Move Inquiry
Use this when someone calls asking for a general price for a local move within 50 miles.
For a local move, we typically charge an hourly rate based on the size of the crew. For a standard 2-bedroom home, you are looking at roughly $600 to $900 depending on how much furniture you have and if there are stairs. This includes our 26-foot truck, all padding, and insurance. To give you a tighter number, could you tell me if you are moving from a house or an apartment with an elevator? I want to make sure we block out enough time so your move goes smoothly.
Tips for this scenario
- -Always ask about stairs or long walks as these add significant labor time.
- -Mention the truck size so they know you are professional and not just showing up with a small trailer.
Common Mistakes to Avoid
!Giving a flat price over the phone without seeing the inventory or number of stairs.
!Forgetting to mention travel fees or fuel surcharges until the bill is presented.
!Not asking if the destination has a long walk-up or a restricted elevator window.
!Failing to explain what 'valuation coverage' means versus actual full-value insurance.
!Letting calls go to a generic voicemail during peak moving season (May to September).
